Privacy Policy
Last updated: August 28, 2025
Creatrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Creatrics, an AI-powered content creation platform.
This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Note: Our Service uses YouTube API Services and Google user data. Please also review the Google Privacy Policy to understand how Google handles your data.
Definitions and Key Terms
- Personal Data: Any information that allows for the identification of a natural person.
- Service: Refers to the content creator tools service provided by Creatrics.
- You: A person or entity that is registered with Creatrics to use the Services.
Information We Collect
We collect information from you when you register on our site or use our AI-powered content creation tools. The types of information we collect include:
- Name / Username
- Email Addresses
- Content inputs and AI-generated outputs
- Usage data and analytics
- Social media account connections (YouTube, TikTok, Twitter/X)
- Payment and billing information
How We Use Your Information
We may use the information we collect to:
- Provide AI-powered content generation services
- Personalize your content creation experience
- Improve user-facing features of our platform
- Manage your account and subscription
- Process payments and billing
- Send periodic emails regarding your account or our services
- Provide customer support
- Monitor and analyze usage patterns to improve service performance
- Ensure compliance with our Terms of Service
AI Training and Content
Important: We do NOT use data obtained from Google APIs (including YouTube) to train, improve, or develop any generalized artificial intelligence or machine learning models. Any AI improvements are limited to personalized, user-facing features within our application.
For non-Google user data, we may use aggregated and anonymized content inputs to improve user-facing features of our platform. We do not use your personal content for training without explicit consent, and all data processing is conducted in compliance with privacy regulations.
Limited Use of Google User Data
Creatrics's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. This means:
- We only use Google user data to provide and improve user-facing features that are prominent in our application's user interface
- We do NOT use Google user data to train, create, or improve generalized AI or machine learning models
- We do NOT sell Google user data to third parties
- We do NOT transfer Google user data to third parties except as necessary to provide our services or comply with applicable law
- We do NOT use Google user data for serving advertisements
- We do NOT allow humans to read Google user data unless we have your explicit consent, it is necessary for security purposes, or to comply with applicable law
Data Protection
We implement industry-standard security measures to protect your personal information, including:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
- Secure Storage: Personal data and API tokens are encrypted at rest in our databases
- Access Controls: Access to user data is restricted to authorized personnel only and logged for audit purposes
- Secure APIs: We use OAuth 2.0 for third-party service authentication and never store your passwords
- Regular Security Audits: We conduct regular security reviews of our systems and practices
- Data Isolation: User data is logically isolated to prevent unauthorized cross-user access
While we implement these security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
Third-Party Services and Data Sharing
We do NOT sell your personal data to third parties.
We may share limited information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, provided those parties agree to keep this information confidential and use it only for the purposes we specify. These service providers include:
- Payment processors (Stripe) for handling transactions
- Cloud infrastructure providers for hosting our services
- AI API providers (OpenAI, Anthropic, Google) solely to generate content you request
- Analytics services to understand platform usage and improve performance
Important for Google/YouTube Data: We do NOT share, sell, or transfer any data obtained from Google APIs (including YouTube) to third parties except as strictly necessary to provide you with the specific services you requested or as required by law. Google user data is never used for advertising, sold to data brokers, or transferred to information resellers.
We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
YouTube API Services and Google User Data
Creatrics uses YouTube API Services to provide video upload, optimization, and analytics features. When you connect your YouTube account to Creatrics:
- Data We Access: We access your YouTube channel information, video metadata (titles, descriptions, tags, thumbnails), video list, captions, comments, and analytics data (views, watch time, engagement metrics).
- How We Use YouTube Data: We use this data solely to provide you with our video optimization, upload, and analytics services. We do not use your YouTube data for any other purpose.
- Data Storage: We store minimal YouTube data necessary to provide our services (e.g., video IDs, titles, thumbnails for your dashboard). We do not store video files or detailed analytics data permanently.
- Data Sharing: We do not share your YouTube data with any third parties except as required to provide our services or as required by law.
- Data Retention: We retain YouTube data only as long as necessary to provide our services. When you disconnect your YouTube account or delete your Creatrics account, we delete all associated YouTube data.
- Revoking Access: You can revoke our access to your YouTube account at any time through your Google Account permissions page or by disconnecting YouTube in your Creatrics account settings.
Our use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements. This means we will only use your YouTube data to provide and improve user-facing features that are prominent in our application's user interface.
TikTok Services and User Data
TikTok Official API (Content Posting)
Creatrics uses TikTok's official Content Posting API to provide video upload and content posting features. When you connect your TikTok account to Creatrics:
- Data We Access: We access your TikTok profile information (display name, avatar, open_id) and video posting capabilities.
- How We Use TikTok Data: We use your TikTok connection solely to upload videos and post content to your TikTok account on your behalf. We generate AI-powered titles and hashtags that you can use when posting to TikTok.
- Data Storage: We store your encrypted TikTok access tokens securely in our database. We do not store your TikTok password or video content.
- Data Sharing: We do not share your TikTok data with any third parties except as required to provide our video upload service or as required by law.
- Data Retention: We retain your TikTok access tokens only while your account is connected. When you disconnect your TikTok account or delete your Creatrics account, we immediately delete all associated TikTok tokens and data.
- Revoking Access: You can revoke our access to your TikTok account at any time by disconnecting TikTok in your Creatrics account settings or through TikTok's app authorization settings.
We comply with TikTok's API Terms of Service and Developer Policy. We only request the minimum permissions necessary to provide our services (user.info.basic, video.upload, video.publish).
Third-Party Social Media Data Services (TikTok & X/Twitter)
For features such as competitor analysis, trend research, and keyword discovery, we use third-party data providers (including RapidAPI services) that collect publicly available social media data from platforms like TikTok and X (Twitter). This data collection:
- Data Collected: Public profile information (usernames, display names, follower counts), public post/video metadata (titles, view counts, engagement metrics), and search results.
- Data Source: This data is collected from publicly accessible content via third-party aggregation services, not directly from official platform APIs.
- Purpose: Used solely to provide you with competitive insights, trend analysis, and content research tools.
- Limitations: We only access publicly available data and do not access private accounts or restricted content.
- User Control: If you are a content creator on TikTok or X and want your public data excluded from our research tools, please visit creatrics.com/tiktok-data-optout or contact us at support@creatrics.com.
Important: The third-party social media data collection is separate from any connected accounts (TikTok OAuth, X manual entry). We do not connect or correlate data from third-party sources with your personal account credentials.
Cookies
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us using the contact information below.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Governing Law
This Privacy Policy is governed by the laws of the Netherlands.
Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy, our data practices, or wish to exercise your data rights, please contact us at:
- Email: support@creatrics.com
- Company: Creatrics
- Location: Netherlands
For YouTube data-related inquiries or to request deletion of your YouTube data, please contact us at the email above or disconnect your YouTube account in your account settings.
Your Consent
By using our Service, you consent to our Privacy Policy.